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Privacy Policy

Privacy Policy

This Privacy and Cookies Policy aims to explain how Obo-TropicLife collects, stores, and processes your personal data and other data that may be collected for statistical analysis purposes.

 

SAPORIL BUSINESS DYNAMICS Lda, located at Av. Dom Carlos I, 44, 4, 1200-649 Lisbon, NIPC 513191798, contact +351 211 359 400, is responsible for the website www.obo-tropiclife.pt and is committed to ensuring the privacy and protection of customers’ and visitors’ personal data, following all applicable legal and regulatory standards.

 

Obo-TropicLife reserves the right to periodically update and change its Privacy and Cookies Policy to reflect any changes in how our customers’ personal data is processed or in legal terms. The most recent and current version of the Privacy and Cookies Policy will be displayed on the Obo-TropicLife website, and it is advisable to check it periodically for any updates or changes.

 

The primary objective of this policy is to consolidate the relationship of trust and closeness between Obo-TropicLife and its customers. It also aims to demonstrate transparency in the handling of collected data and to inform all customers of their rights and how they can exercise them as data subjects.

 

Obo-TropicLife acts in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), and applicable data protection legislation, in all processes involving the processing of personal data.

 

DATA PROTECTION

We use various measures to ensure the security of collected information, protection of collected personal data, and to prevent unauthorized use, alteration, or access, disclosure, loss, or destruction.

 

As the data subject, the customer has the right to know what data is collected and stored, as well as to alter it in the customer area and request its export or deletion from the store.

 

DATA THAT IS COLLECTED

Customer Registration or Purchase

When registering or making a purchase on Obo-TropicLife, the following data is collected: email, name, address, postal code, locality, phone number, and NIF/NIPC. The data collected through the customer’s purchase process will be automatically processed and intended for order processing, such as order shipment or invoice issuance.

 

Newsletter

When subscribing to the Obo-TropicLife Newsletter, the following data is collected: name and email.

 

Contact Form

Obo-TropicLife may also request personal data in contact forms, including name, email, and other information the visitor provides.

 

Browsing Obo-TropicLife

Data related to browsing the store is always collected. Examples of this type of data include device and browser information, network information, and IP address.

 

USE OF COLLECTED DATA

Personal data is collected and processed for the following purposes:

 

Service provision:

  • Compliance with tax obligations
  • Order shipment
  • Order processing
  • Invoicing
  • Resolving issues such as cancellation, product return, or refund according to the law
  • Customer support: clarifying doubts about products, Obo-TropicLife’s operation, or any other questions requested by the customer

Direct Marketing (e.g., email marketing):

To keep the customer updated on order statuses or any news at Obo-TropicLife, we may send emails and/or SMS with commercial communications regarding offers, products, or campaigns, as well as thematic content and information about registered order processing.

 

For marketing purposes, at Obo-TropicLife, we may consider and use certain data such as viewed products, products in the wishlist, or items left in the abandoned cart. Marketing communications are made after and with the customer’s prior consent.

 

In any case, Obo-TropicLife seeks to ensure that the information and data collected and used are appropriate for the described purposes and do not constitute an invasion of the customer’s privacy.

 

Data is collected when there is a customer registration at Obo-TropicLife, newsletter subscription, contact form completion, order registration, or during store browsing.

 

The data subject has the right, at any time, to request access, rectification, opposition, export, and/or deletion, as well as the right not to be subject to automated decisions.

 

The customer can exercise any of these rights with Obo-TropicLife by submitting a request sent to the email address [email protected]. The customer can also file a complaint with the National Data Protection Commission (CNPD).

 

If the customer registers at Obo-TropicLife, they can verify, edit, or delete their personal information at any time from the customer area.

 

At the customer’s request, Obo-TropicLife can change certain customer data associated with registered orders.

 

DATA SHARING

Obo-TropicLife does not transfer or sell any type of personal data to another entity besides those necessary for service operation. Personal data will also not be used for any other purpose without the due consent of the data subject.

 

Any third-party entity with whom customer data may be shared is obliged to use it exclusively to ensure the proper functioning of its service on behalf of Obo-TropicLife.

 

Obo-TropicLife may also disclose personally identifiable information under special circumstances, such as in compliance with court orders or when certain actions violate the business’s Terms and Conditions.