Terms and Conditions
These general conditions aim to regulate the terms and conditions by which SAPORIL BUSINESS DYNAMICS, Lda, a legal entity with NIF/NIPC 513191798, headquartered in Lisbon, and the legitimate owner of the website www.obo-tropiclife.pt, will be governed.
Obo-TropicLife involves the provision and supply of a range of products and/or services, allowing the user, who is given the status of a customer, to order and purchase the products presented online.
By using Obo-TropicLife, you fully accept and agree to all the parameters set out in these Terms and Conditions, as well as the Privacy Policy in effect when you access Obo-TropicLife.
If you do not accept, in whole or in part, any of the stipulated conditions, you should not make purchases on Obo-TropicLife. By accessing Obo-TropicLife, you agree to respect the conditions determined on this page and in the Privacy Policy.
Obo-TropicLife reserves the right to update and change the Terms and Conditions without prior notice. It is advisable to periodically check the Terms and Conditions for any changes or updates.
PRODUCTS AND PRICES
Obo-TropicLife provides customers with information about the features, descriptions, images, or videos of each product and/or service on each page. Obo-TropicLife is committed to making its products and/or services available clearly and to correcting any errors as quickly as possible.
Obo-TropicLife presents the prices of each product and/or service concisely, including VAT at the current legal rate, shipping costs applied to each order (calculated at checkout according to the shipping method in force), and other additional costs that may apply. All prices are presented in EUROS.
Information about products, prices, content, images, videos, promotional campaigns, and services can be updated and changed by Obo-TropicLife at any time.
INTELLECTUAL PROPERTY
Obo-TropicLife.pt is an online store, and the service is provided by SAPORIL BUSINESS DYNAMICS Lda, the responsible and legitimate owner of Obo-TropicLife.pt.
The content, domain, and information presented and made available on Obo-TropicLife are the property of SAPORIL BUSINESS DYNAMICS Lda, thus protected by copyright and related rights. Any use, reproduction, copying, or dissemination of visual, audiovisual, or written content is subject to prior approval by Obo-TropicLife.
The customer agrees to fully respect the conditions and rights referred to, as well as to refrain from acts that may violate the law and rights such as copyrights, related rights, and other applicable laws regarding the use of images, videos, content, etc., without the express approval of Obo-TropicLife. Obo-TropicLife cannot be held responsible for the improper use of such products.
PAYMENT METHODS
Obo-TropicLife provides the following payment methods:
- Credit card
- Multibanco
- MB WAY
Payment by Bank Transfer is also available. Payment must be made within a maximum period of 24 hours; otherwise, the order will be canceled. Once payment is completed, Obo-TropicLife will perform a standard verification to process and ship the order. The customer will receive an email confirming that the order has been paid, along with the corresponding invoice.
PRODUCT AVAILABILITY
All products and/or services available on Obo-TropicLife can be purchased, except in cases of stock shortage or limitation, as well as on-demand products whose availability may vary. Products may become unavailable without prior notice, but in such circumstances, they will be appropriately identified on Obo-TropicLife.
If a product becomes unavailable after the purchase is completed, Obo-TropicLife commits to contacting the customer by phone or email as soon as possible to expedite the refund process.
SHIPPING
All orders are shipped through accredited transport and logistics companies (such as CTT, DHL, UPS, DPD, among others). Once payment is confirmed, shipping is usually done within 1 to 5 business days, and the cost will be specified at the time of order, depending on the chosen method and location. Shipments are only available to the countries identified at the time of order.
If it is not possible to ship within this period due to stock shortages or other force majeure reasons, customers will be informed of the expected shipping time. Delays may occur due to specific situations such as holidays or strikes.
LOSSES AND RETURNS
In the event of transport loss, there is a commitment to resend or refund the total value of the order.
If the order is returned to the sender due to incomplete address or failure to be picked up on time, reshipment will only be made upon new payment of shipping costs. The associated return costs are the buyer’s responsibility.
TAXES AND FEES
On Obo-TropicLife, prices are presented in EURO, with applicable VAT and taxes according to current law, which are included in the presented price. Taxes in destination countries and customs fees are not included and are the buyer’s responsibility.
ORDER CANCELLATION
The customer can cancel an order while it is being processed by informing Obo-TropicLife via the email contact [email protected].
If the cancellation request is made after the order has been shipped, it will be directed for delivery, and the customer can choose to refuse it. Obo-TropicLife is not responsible for possible delays in processing order cancellations.
Obo-TropicLife reserves the right not to process orders or refunds in cases of data inconsistency, fraud, or customer misconduct, as well as for technical issues beyond Obo-TropicLife’s control.
RIGHT OF WITHDRAWAL
The customer has the right to withdraw from the contract within 14 (fourteen) days from the date of contract conclusion.
Customers can return items that have manufacturing defects or do not match the described characteristics, being fully refunded for their value and the respective shipping costs.
For returns due to customer withdrawal, shipping costs are the customer’s responsibility, and the item values will only be refunded after receipt of the returned items. Only items in good condition that have not been altered or used will be accepted.
If the customer wishes to withdraw from the contract, they can do so via email [email protected] or by filling out the contact form available on Obo-TropicLife. Upon withdrawal within the legal period, the customer must return any offers that accompany the main product. Obo-TropicLife will refund the amount paid within 14 days after receiving the returned order, accompanied by the purchase invoice.
The refund will be made through the same payment method used by the customer, unless expressly agreed otherwise, and the customer will not incur any costs as a result of the refund.
Any refund procedure will be processed as provided for in current legislation under Decree-Law No. 24/2014.
COMPLAINTS
The customer can file a complaint regarding any issue, act, information, or service provided by Obo-TropicLife through the email contact [email protected] or through the electronic complaints book available at https://www.livroreclamacoes.pt.
DISCLAIMER
By creating and using an account on Obo-TropicLife, the customer is responsible for account maintenance, confidentiality, and all activity arising from their account.
By creating a user account and placing orders, the customer expressly and unequivocally accepts the Terms and Conditions in their most updated version.
Obo-TropicLife is not responsible for technical failures or any other problems that prevent access and proper functioning of the online store.
Obo-TropicLife is not responsible for any damages directly or indirectly related to the use or inability to use the products and/or services provided, nor for any delay or unforeseen event in order delivery.
PRIVACY AND DATA PROTECTION
Obo-TropicLife ensures the confidentiality of all data provided by customers.
Personal data collected in the order form is essential for service provision, and the omission or inaccuracy of the provided data may result in the inability to provide the service.
Obo-TropicLife gathers the data provided by customers in an internal database and will not transfer it to third parties or use it for any purpose other than order processing. Customers can exercise their right to access, change, and delete their data at any time, as provided by the Personal Data Protection Law.
ALTERNATIVE DISPUTE RESOLUTION (ADR)
All purchases made on this site are subject to Portuguese law. Any dispute regarding the interpretation of these Terms and Conditions should be submitted to the competent Portuguese court.
In case of a dispute, the consumer can resort to an Alternative Dispute Resolution (ADR) entity. ADR entities are authorized to mediate, conciliate, and arbitrate consumer disputes in Portugal, as listed in Law No. 144/2015.
For any questions or suggestions, please send an email to [email protected].